Trust Centre
Welcome to our trust centre. We strive to provide services you can trust.
These legal notices describe (and apply) to the relationship between you and us.
- We have drafted them with care to relate specifically to the services we provide.
- Website Terms & Conditions relating to your use of our website.
- Website Disclaimer.
- Privacy Notice linked to our Privacy Policy that sets out how we process your personal information.
- Cookie Policy setting out how we use cookies on this website.
- Email Disclaimer disclaiming liability for the emails we send.
- Complaints Procedure if you wish to complain about the service you’ve received.
- Information Security Policy relating to safeguarding our website and your personal information.
- Prescribed legislative forms:
- Request for Access to Information in terms of the Promotion of Access to Information Act
- Objection to the Processing of Personal Information in terms of Section 11(3) of The Protection of Personal Information Act (4 of 2013) (Form 1)
- Request for Correction or Deletion of Record of Personal Information or Destroying or Deletion of Record of Personal Information in terms of Section 24(1) of The Protection of Personal Information Act (4 of 2013) (Form 2)
We may add to or change these legal notices from time to time. By accessing our website, you agree to be bound by the notices we publish on our website.
Retina South Africa cannot respond to questions concerning the medical aspects of retinal degenerative diseases. Retina South Africa does not employ qualified medical personnel or information specialists to give medical advice, diagnose illness, or offer referrals. We strongly recommend that you seek the advice of your healthcare provider with questions regarding medical care.
Documents in the Trust Centre
- Website Terms and Conditions
- Website Disclaimer
- Privacy Notice
- Cookie Policy
- Complaints Procedure
- Information Security Policy
- PAIA Manual
- PAIA Request for Access to Information
- PoPIA Form 1 (objection to processing of personal information)
- PoPIA Form 2 (correction and deletion of personal information)
Website Terms and Conditions
Website Terms and Conditions
Download Retina SA Website Terms & Conditions (PDF – 83KB) relating to anyone’s use of our website
Website Disclaimer
Website Disclaimer
Download Website Disclaimer (PDF – 99KB) disclaiming liability for the use of our website
Privacy Notice
Privacy Notice
Please read this notice because it applies to you.
Thank you for entrusting us with your personal information. Holding this information is a serious responsibility and we want you to know that we that this responsibility seriously.
We only collect the personal information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfil the purpose of your interaction or relationship with us; we don’t sell it to third parties; and we only use it as this Privacy Notice and our Privacy Policy describes. We strive to be compliant with the Protection of Personal Information Act (PoPIA). We provide the same standard of privacy protection to all visitors, regardless of their country of origin or location.
Of course, this short version doesn’t tell you everything, so please read the Retina South Africa Privacy Policy (PDF – 137KB) for more details!
Cookie Policy
Cookie Policy
Download the Retina SA Cookie Policy (PDF – 128KB) setting out how we use cookies on this website.
This email and all material transmitted with it are for the use of the intended recipient(s) only and contains confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken pursuant to the contents of the present email is strictly prohibited and is unlawful. The recipient acknowledges that Retina South Africa, its management or staff, are unable to ensure the integrity of the contents of the information contained in the e-mail. Any views expressed herein are those of the individual sender.
Complaints Procedure
Complaints Procedure
Download the PIS-028 Complaints Procedure v1.0 (PDF – 714KB) setting out the process to be following when logging a complaint.
Information Security Policy
Information Security Policy
Download the Retina SA Information Security Policy (PDF – 86KB) relating to safeguarding our website and your personal information.
PAIA Manual
PAIA Manual
Retina South Africa is a Private Body.
The Promotion of Access to Information Act 2 of 2000 (“the Act” or “PAIA”) gives effect to the constitutional right of access to any information that is held by another person and that is required for the exercise and protection of any rights. Where a request is made in terms of PAIA, the body to which the request is made is obliged to release the information, except where PAIA expressly provides that the information may or must not be released.
We respect your right of access to information. The aim of this manual is to help you (the requester of information) to exercise that right and help you know how you may get access to information and/or documents from Retina South Africa as contemplated in PAIA.
Section 51 of PAIA requires us to draft and make this manual available – Download the PAIA Manual (PDF – 748KB)
PAIA Request for Access to Information and other regulatory forms
PAIA Request for Access to Information and other regulatory forms
Prescribed Legislative Forms
Prescribed Legislative Forms
Download PoPIA Form 1 (PDF – 71KB) – Objection to the Processing of Personal Information in terms of Section 11(3) of The Protection of Personal Information Act (4 of 2013)
Download PoPIA Form 2 (PDF – 75KB) – Request for Correction or Deletion of Record of Personal Information or Destroying or Deletion of Record of Personal Information in terms of Section 24(1) of The Protection of Personal Information Act (4 of 2013)