Are you passionate about technology, people, and improving access to information for blind and low-vision South Africans? We invite you to join our team.

Retina South Africa is involved in the development of the Umsizi Reader App, a pioneering mobile application designed to read content aloud in multiple South African languages, including Afrikaans, isiZulu, isiXhosa, and Sesotho. While many screen readers struggle with local languages, our solution is built to meet this need with accuracy and inclusivity.

As our Customer Service Support Specialist, you will serve as the primary point of contact for our users. You will provide telephonic support, assist with troubleshooting, guide users through the application, and ensure a seamless and inclusive user experience.

Key Requirements:

• Interest in mobile application or systems development (experience in accessibility-focused solutions is advantageous)
• Demonstrated experience supporting individuals with visual impairments, including practical knowledge of screen readers such as VoiceOver and TalkBack
• Excellent communication skills, with the ability to explain technical concepts clearly and without jargon
• Professional and empathetic telephone manner, with a calm and patient approach
• Strong administrative skills, including email management, filing, and general organisational support
• Proficiency with presentation and report generation tools/software.
• High level of attention to detail.
• Experience with research, preparation and proofreading of documentation
• Experience with website and social media updates

Contract Details:

• Fixed-term contract: 1 April 2026 – 31 March 2028
• Office based in Germiston
• Salary: Market related

Applicants should send their CV’s to headoffice@retinasa.org.za

Closing date for applications: Monday 13^th April